Locations: Bangalore, Gurugram, Hyderabad, Pune, Chennai, Noida

We are currently seeking an AMS Presales Solution Architect to shape enterprise application maintenance and support deals. You will translate client application portfolios, support demand, and business priorities into a deliverable service model, a defensible cost estimate, and a practical transformation roadmap. You will own the solution through discovery, proposal development, client defence, and handover to delivery.
The role combines application support expertise with commercial judgement. You will design how AI, agentic workflows, automation, and reliability engineering improve service quality and reduce avoidable effort, with explicit implementation costs, dependencies, and evidence for the expected perks. Application services are the core scope; cloud and infrastructure specialists support integrated pursuits.

Your Impact
• Lead AMS pursuits from qualification and RFI/RFP analysis through solution reviews, final bid revisions, and delivery handover. Define scope, assumptions, exclusions, dependencies,



and contractual responsibilities.
• Run discovery workshops and assess application portfolios, ticket history, business criticality, technical debt, release demand, existing SLAs, and current support costs. Identify gaps in client data and test the assumptions used in the bid.
• Design L1, L2, and L3 support responsibilities, service hours, on-call arrangements, escalation paths, and interfaces with business teams, service desk, product engineering, infrastructure, and vendors. Include maintenance, minor enhancements, and release support where contracted.
• Build bottom-up effort and staffing estimates using ticket volumes, handling effort, complexity, backlog, non-ticket activities, coverage constraints, utilization, and skill mix. Cross-check with application and benchmark sizing; estimate enhancements separately using story or effort-based methods.
• Shape commercial options with finance and

📌 Presales Solution Architect (Bengaluru)
🏢 Publicis Sapient
📍 Bengaluru