Job description:

Job Description Connect Direct-JD
Location-Pune, Hyderabad, Bangalore
Key responsibilities
Platform engineering & SME ownership
● Act as the technical SME for IBM Connect:Direct (CD) across build, run, and change.
● Lead installations, configurations, upgrades, patching, migrations, and platform enhancements .
● Maintain platform standards: configuration baselines, naming conventions, certificate/key management approach, and operational runbooks.
● Drive capacity planning, performance tuning, and resilience improvements.
Operations, incident/problem management
● Provide L2/L3 support for production issues: triage, root cause analysis, and permanent fixes.
● Troubleshoot end-to-end MFT flows including process definitions, scheduling, connectivity, authentication, encryption, and partner onboarding.
● Improve monitoring/alerting and reduce repeat incidents through automation and problem management.
Automation & DevOps enablement
● Build and maintain automation using Ansible, Jenkins, and GitHub (CI/CD for configuration, deployments, and repeatable changes).




● Develop and maintain Bash/Python scripts for operational tasks (log parsing, housekeeping, certificate checks, health checks, reporting).
Observability & performance
● Implement and enhance monitoring using Splunk (dashboards, alerts, correlation searches) and AppDynamics (application performance insights where relevant).
● Monitoring system healthiness (availability, transfer success rate, latency, queue depth, error rates).
Infrastructure, network & security collaboration
● Partner with network/infrastructure/security teams on firewall rules, routing, DNS, load balancers, TLS/certificates, vulnerability remediation, and access controls.
● Ensure secure configuration aligned to enterprise security expectations (encryption in transit/at rest, least privilege, audit logging).
Cross-platform support
● Provide support across Linux and Windows Server environments, including service/process managemen

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