Company Description Dewyskin is a growing integrated skincare and digital services group focused on products, customer support, and digital growth. The company specializes in collecting and curating authentic video reviews for top-selling brands on marketplaces such as Amazon and Flipkart, as well as social media platforms including Instagram, Facebook, and YouTube Shorts. Dewyskin partners with multiple beauty, wellness, and lifestyle brands to enhance their online reputation and build trust through real customer feedback. By combining telecalling, influencer coordination, and video marketing, the team helps businesses increase visibility, engagement, and conversions. The mission is to bridge the gap between great products and genuine user experiences by amplifying real customer voices.
Role Description The Customer Relations Specialist is a remote, contract role responsible for managing and nurturing customer relationships across multiple digital channels. Day-to-day activities include engaging with customers via phone, email, and messaging platforms, addressing inquiries,



and resolving concerns to ensure a positive experience. The role involves encouraging customers to share authentic feedback and video reviews, guiding them through the review process, and maintaining accurate records of interactions. The specialist will collaborate with internal teams to support customer engagement campaigns, provide insights from customer conversations, and contribute to strategies that improve retention and satisfaction. Consistent, professional communication and a customer-first mindset are key aspects of this role.
Qualifications
• Robust customer support and customer service skills, with experience handling inquiries and resolving issues efficiently.
• Ability to drive customer retention and maintain high levels of customer satisfaction through proactive relationship management.
• Excellent communication skills, including clear verbal and written interaction with diverse cu

📌 Customer Relations Specialist (Mumbai)
🏢 Dewyskin
📍 Mumbai