Role Description The Guest Relations Executive is a full-time, on-site role based at KTR in Mumbai. This position is responsible for greeting guests warmly, managing waiting lists and table allocations, and ensuring a smooth and pleasant dining experience from arrival to departure. Daily tasks include handling reservations and inquiries, guiding guests through the menu, addressing concerns or feedback, and coordinating closely with the service and kitchen teams. The role also involves managing basic receptionist duties at the front desk, supporting promotional or sales initiatives, and maintaining high standards of hospitality and service at all times.
Qualifications
• Strong Guest Relations and Customer Service skills, with a focus on creating welcoming, positive experiences for all guests.
• Explicit and professional Communication abilities,



including confident verbal interaction and attentive listening.
• Experience with Receptionist Duties such as greeting guests, managing reservations, handling phone calls, and maintaining front desk organization.
• Basic Sales skills to support upselling of menu items, specials, and promotions in a guest-centric manner.
• Previous experience in hospitality, restaurants, or front-of-house operations is preferred.
• Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
• Professional appearance, punctuality, and a courteous, service-oriented attitude.
• Minimum high school diploma; additional hospitality or customer service training is an advantage.

📌 Guest Relations Executive (Mumbai)
🏢 KTR (Karnataka Tiffin Room)
📍 Mumbai