Company Description Puppiezo is a pet-focused company in India dedicated to helping people welcome new animal companions into their homes with confidence and care. As a trusted partner for pet adoption and placement, Puppiezo supports families in choosing the right pet to fit their lifestyle. The team is committed to promoting responsible pet ownership and building long-term relationships with pet parents. Joining Puppiezo means contributing to a mission centered on compassion, guidance, and the pure joy that comes from adding a current family member.
Role Description The Client Services Representative is a full-time, on-site position based in the Greater Delhi Area. This role involves responding to client inquiries via phone, email, and in person, providing clear information on pet options, adoption processes, and services. The representative will guide clients through decision-making, maintain accurate records, coordinate with internal teams, and support smooth end-to-end client experiences. Daily responsibilities include resolving issues, tracking client satisfaction,



handling basic service-related financial queries, and ensuring timely follow-up and communication. The role requires a proactive, empathetic approach to client interaction and a strong commitment to service quality.
Qualifications
• Candidates should possess strong Client Services and Customer Service skills focused on support, follow-up, and relationship management.
• Candidates should possess effective Communication skills to engage with diverse clients and clearly explain services and processes.
• Candidates should possess abilities in Customer Satisfaction, including issue resolution, feedback handling, and service improvement.
• Candidates should possess basic Finance understanding related to pricing, billing queries, and payment coordination.
• Relevant skills such as empathy, active listening, problem-solving, and time management are highly beneficial.
• Prior experience in customer-facing roles,

📌 Client Services Representative (India)
🏢 Puppiezo
📍 India