Job Title

Principal Engineer - ServiceNow (ITOM)About the Role

As a ServiceNow IT Operations Management (ITOM) Principal Engineer, you will act as a key technical expert and team-oriented leader helping shape the design, implementation, and continuous evolution of enterprise-scale ITOM capabilities on our ServiceNow platform.

You’ll work closely with architects, platform teams, product managers, and partners across cloud and infrastructure teams to deliver scalable, secure, and sustainable solutions that support our digital transformation goals.

In this Role, You’ll

• Collaborate with IT and business stakeholders to define and evolve ServiceNow ITOM strategies.
• Design scalable ITOM solutions across on-premise, hybrid, and multi-cloud environments (AWS, Azure, and Google Cloud Platform).
• Lead and guide teams in platform engineering, configuration, and optimization across Discovery, Service Mapping, CMDB (Configuration Management Database), and Event Management.
• Develop and promote standardized frameworks, automation assets, and reusable solutions.




• Support platform governance, architecture reviews, and continuous technical improvements.
• Integrate observability, monitoring, and automation tools to enhance operational reliability.
• Partner with DevOps and agile teams to improve continuous integration and delivery (CI/CD) practices.
• Enable data accuracy and governance through Common Service Data Model (CSDM) adoption.
• Contribute to innovation through proofs of concept and technology evaluation.

Your Profile

• Extensive experience (typically 10+ years) in IT operations, design, or engineering, including deep ServiceNow platform expertise.
• Proven experience leading or contributing to enterprise ITOM implementations.
• Strong understanding of Discovery, Service Mapping, CMDB, and Observability practices.
• Familiarity with integrating multiple platforms using REST APIs, Flow Designer, or equivalent methods.
• Proficiency with cloud technologies such

📌 Principal Engineer (Bengaluru)
🏢 Amadeus
📍 Bengaluru