ServiceNow CSM LeadExperience: 6–10 Years
Employment Type: Full-time / Contract
Location: [Location / Remote / Hybrid]
Notice Period: Immediate / Short Notice Preferred
About the RoleWe are looking for an experienced ServiceNow CSM Lead with strong hands-on expertise in ServiceNow development, implementation and customization, particularly across ITSM and Customer Service Management (CSM).
The candidate will be responsible for leading ServiceNow implementations, developing solutions, integrating ServiceNow with enterprise applications and working closely with business and technical stakeholders.
Key Responsibilities• Lead and contribute to ServiceNow implementation, configuration and development projects.
• Work extensively with ServiceNow ITSM and CSM modules.
• Design and develop workflows, business rules, client scripts, UI policies, UI actions and script includes.
• Configure ServiceNow applications based on business requirements.
• Develop and maintain REST/SOAP integrations and APIs with external systems.
• Troubleshoot complex ServiceNow application, workflow,



integration and performance issues.
• Translate business requirements into scalable ServiceNow technical solutions.
• Participate in solution design, technical discussions and code reviews.
• Work with cross-functional teams in an Agile/Scrum setting.
• Support testing, deployment, release management and production issues.
• Collaborate with customers, business users and technical stakeholders.
• Ensure development follows ServiceNow best practices, security standards and maintainability guidelines.

Required Skills• Strong hands-on experience with ServiceNow development and implementation.
• Strong experience with ServiceNow ITSM and CSM.
• Strong knowledge of:
• JavaScript
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• Workflows / Flow Designer
• ACLs
• Notifications
• Experience with REST/SOAP APIs and enterprise integrations.
• Good understanding of ServiceNow d

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