We at TradeIndia are proud to be one of India’s largest and most established B2B e-commerce
platforms, connecting buyers and suppliers to build a customer-driven global value chain for
MSMEs. With a robust presence across the country, TradeIndia serves a thriving community of
over 11 million registered users across 100,000+ product categories. Backed by a team of 1,800+
skilled professionals, we have firmly positioned ourselves as a trusted and leading name in the
B2B industry.
Experience Required – (0-5) years
Education Required: Graduation

Roles and Responsibilities
Client Servicing & Relationship Management
* Build trusted relationships with assigned clients and act as their primary point of
contact.
* Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and
engaged.
* Understand client business goals and suggest relevant solutions to help them achieve
better results.
* Share product/service updates, recent features, or add-on offerings to keep clients
informed and interested.

Retention & Renewals




* Drive timely contract renewals and ensure minimal client churn.
* Track client usage, engagement levels, and overall satisfaction to ensure high retention.
* Provide clients with ROI-driven insights to reinforce the value of our services.
Upselling & Cross-Selling
* Identify opportunities to expand client engagement through relevant upsell and cross-
sell solutions.
* Collaborate with internal teams to customize offerings as per client needs.
Collaboration & Reporting
* Coordinate with support, operations, and product teams to resolve client queries
quickly.
* Maintain accurate records of all client interactions, renewals, and account activities in
CRM.
* Share regular updates and reports on client feedback, account health, retention rates,
and revenue contribution.

Skills:
* Good Communication
* Negotiation skills
* Key account management skills
• * Client Servicing, retention and renewals

share CV on (phone hidden) or snaya@tradeindia.

📌 Client Services Representative (India)
🏢 Tradeindia.com - Infocom Network Private
📍 India