Hello,

About eWards:
eWards is a Customer Experience Management (CXM) platform that helps retail brands build customer loyalty, enhance engagement, and drive revenue by seamlessly connecting physical and digital customer journeys. We partner with leading retail brands to create impactful customer experiences through technology, data, and marketing automation.

Our Products:
ACE – CRM, Loyalty & Marketing Automation Platform
LOOP – Customer Feedback & Experience Management Platform
PRISM – Retail Analytics & Business Intelligence Dashboard

About the Role:
We are looking for a proactive and customer-focused Product Associate Intern to join our Client Servicing team. In this role, you will work closely with retail brands, helping them onboard onto the eWards platform, execute customer engagement campaigns, and maximize the value of our products.

This internship is ideal for someone who enjoys interacting with clients, solving business problems, coordinating with multiple teams, and building long-term customer relationships.

Key Responsibilities:




-Assist in onboarding new clients and introducing them to the eWards platform.
-Act as a point of contact for clients, understanding their business requirements and ensuring timely resolution of queries.
-Coordinate with internal teams for campaign execution and client deliverables.
-Support clients in planning and executing CRM, loyalty, WhatsApp, SMS, email, and customer engagement campaigns.
-Track campaign performance and prepare reports, presentations, and actionable insights using Excel and dashboards.
-Conduct regular follow-ups with clients to ensure smooth onboarding, platform adoption, and customer satisfaction.
-Use AI tools such as ChatGPT to support reporting, campaign ideation, and client communication.
-Build robust client relationships by providing timely support and ensuring an excellent customer experience.

What You'll Gain:
-Hands-on experience in Client Servicing and customer success.
-Exposure to CRM,

📌 Product Associate Intern (Kolkata)
🏢 EWards
📍 Kolkata