Company Overview

NetCom Learning, part of Sarder Inc., is a global provider of IT, AI and business skills training. We partner with leading technology vendors to deliver authorized training and certification programs to enterprises, public sector organizations and individual learners worldwide.

Our Vendor Sales team builds and grows revenue through these technology partnerships. Every conversation the team has with a prospect or partner shapes our pipeline, and this role makes sure those conversations are consistently high quality.

Role Overview

We are hiring a detail-oriented Quality Analyst to own call quality and lead quality for our Vendor Sales team in Bangalore. You will audit sales calls, validate that leads are correctly qualified using the BANT framework, and turn your findings into explicit feedback that helps reps improve and helps leadership trust the pipeline.

This role sits at the intersection of sales, quality and data. It suits someone who understands B2B sales conversations, listens critically, and is comfortable giving direct, constructive feedback.



As our sales team supports US markets, this role works the US shift (5:30 PM – 2:30 AM IST).

Key responsibilities

Call auditing

• Audit a defined weekly sample of inbound and outbound sales calls against the Vendor Sales quality scorecard.
• Evaluate calls on opening, discovery, product and vendor knowledge, objection handling, compliance, call control and next steps.
• Identify critical errors such as misinformation, missed disclosures or unprofessional conduct, and escalate them promptly.
• Maintain accurate audit records and score sheets in the CRM or QA tool.

Lead qualification

• Review leads passed from SDRs and sales reps to confirm they meet qualification criteria before handover to account executives.
• Validate lead data in the CRM: contact details, company, role, vendor or technology interest, and lead source.
• Flag disqualified, duplicate or incomplete leads and work with reps to corr

📌 Quality Analyst (Bengaluru)
🏢 NetCom Learning®
📍 Bengaluru