Job Title: Hospitality Manager – Luxury Sales Gallery Operations

Location: Mumbai (Multiple Premium Sales Gallery Locations)

Department: Hospitality & Guest Experience

Job Purpose

The Hospitality Manager is responsible for leading end-to-end hospitality operations across premium luxury real estate sales galleries. This role ensures the delivery of exceptional, personalized guest experiences that mirror internationally recognized five-star luxury hotel standards. By overseeing guest-facing operations, team leadership, service excellence, vendor management, and operational efficiency, the Hospitality Manager elevates the customer journey, strengthens brand image, and creates memorable experiences for HNI, UHNI, NRI, celebrity, and VIP visitors.

Key Responsibilities And Accountabilities

• Guest Experience Leadership
• Design and deliver an exceptional guest journey from arrival to departure.
• Ensure every visitor receives personalized, warm, and qualified service aligned with luxury hospitality standards.
• Develop memorable experiences for HNI, UHNI, NRI investors, celebrities,



and VIP guests.
• Personally oversee all VIP visits and high-profile customer engagements.
• Resolve guest concerns promptly with professionalism and discretion.
• Monitor guest feedback and implement continuous service improvement initiatives.
• Hospitality Operations Management
• Provide strategic leadership for all hospitality functions including Front Office, Reception, Guest Relations, Concierge, Butler Services, Pantry & Refreshment Operations, Food & Beverage, Housekeeping, Lounge Management, Meeting Rooms, Boardrooms, and Event Hospitality.
• Maintain impeccable presentation and luxury hotel standards across all areas.
• Team Leadership & Development
• Lead, inspire, and develop a high-performing team of Guest Relations Executives, Reception Associates, Concierge Associates, Butler Team, Pantry Associates, Housekeeping Supervisors, Housekeeping Associates, and support staff.
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📌 Hospitality Manager – Luxury Sales Gallery Operations (Mumbai)
🏢 CREST PROPERTY SOLUTIONS PRIVATE
📍 Mumbai