Job Summary
We are looking for a skilled Oracle Recruitment Module Support Analyst with 3–5 years of experience in Oracle Recruitment/Oracle Recruiting Cloud (ORC) support. The ideal candidate should have strong functional knowledge of the end-to-end Talent Acquisition process and experience of providing production support by managing and resolving recruitment-related tickets. This role requires working closely with business users and cross-functional teams to ensure efficient issue resolution and continuous support for recruitment operations.

Key Responsibilities
• Provide Level 2 functional support for the Oracle Recruitment module/Oracle Recruiting Cloud (ORC).
• Analyse, troubleshoot, and resolve incidents and service requests related to recruitment processes within defined SLAs.
• Handle complex recruitment module issues and coordinate with technical teams for resolution when required.
• Support end users with recruitment-related functionality, configurations, and process queries.
• Monitor and prioritize support tickets, ensuring timely resolution and high customer satisfaction.




• Perform root cause analysis for recurring issues and recommend preventive solutions.
• Collaborate with HR, Talent Acquisition, and technical teams to support business requirements.
• Validate system changes and support testing activities for patches, enhancements, and releases.
• Maintain support documentation, knowledge articles, and standard operating procedures.
• Ensure compliance with organizational support processes and service quality standards.

Required Qualifications
• Bachelor’s degree in any discipline.

Experience Requirements
• 3–5 years of hands-on experience supporting the Oracle Recruitment module or Oracle Recruiting Cloud (ORC).
• Robust understanding of the end-to-end Talent Acquisition lifecycle, including requisition management, candidate sourcing, application processing, interview scheduling, offer management, onboarding integration, and hiring workflows.
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📌 TA - Oracle Recruitment Module Support Analyst –SME (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad