Job Description: Refund, Loan & Dispute Operations Executive - Customer Support

Role Overview: We are seeking a detail-oriented, analytical, and ownership-driven Refund, Loan & Dispute Operations Executive to manage refund calculations, loan/EMI-related cases, non-starter loan cases, financial disputes, transaction reconciliation, and customer resolutions. The successful candidate will collaborate closely with Customer Support, Sales, Finance, Escalation teams, and external loan/financial partners to ensure that every assigned case is accurately analyzed, properly coordinated, and taken to end-to-end closure.

This is a numbers, data, and ownership-driven role. The candidate should be comfortable working with financial data, Excel/Google Sheets, transaction records, and customers.

Position Details

• Employment Type: Full time
• Department: Customer Support
• Experience: 1-3 years
• Qualification: B.Com / M.Com / BBA / Finance-related qualification preferred
• Location: Kolkata

Key Responsibilities

• Refund Calculation & Processing:




• Calculate refund amounts accurately as per the refund policy, payment mode, programme access, and applicable deductions.
• Validate refund eligibility by checking payment records, enrolment details, and supporting documents.
• Verify payment proofs, transaction IDs, and invoices before any refund is initiated.
• Manage the complete refund lifecycle from request → verification → approval → payout → closure.
• Ensure refunds are processed only after obtaining the required approvals.
• Follow up on failed, delayed, or reversed refunds until the amount is credited to the customer.

• Loan & EMI Case Management:
• Handle loan/EMI-related cases for customers who have purchased programmes through loan or financing partners.
• Verify and provide accurate information on EMI amount, EMI deduction history, EMI commencement date, tenure, outstanding amount, and payment/loan status.
• Manage loan cancellations, incorrect deductions, and loan cl

📌 Customer Support (Kolkata)
🏢 House Of Edtech
📍 Kolkata