About Us

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A;), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description

The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team’s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India. You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and recent revenue opportunities. Our ideal candidate can identify needs,



communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills.

Work timings and location:

Eastern shift timings, (5:00 PM to 2:30 AM IST)

Location - Hyderabad -Hybrid

Responsibilities

• Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
• Coach & Mentor teams in performing their duties effectively.
• Lead and Manage Customer Success teams and provide them guidance & mentorship.
• Develop & implement strategic plans for Customer Success in alignment with overall business objective.
• Identify of Process improvements and bringing efficiency
• Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
• Monitor team performance and take corrective actions.
• Implement career development and gro

📌 Manager, Customer Success (Hyderabad)
🏢 Insightsoftware
📍 Hyderabad