We are hiring for an Application Production Support position.
Job Details:
Position: Application Production Support – L2
Experience: 2.1–5 Years
Location: Mumbai
Notice Period: Immediate Joiners / Up to 30 Days Preferred
Primary Skills:
• Oracle
• PL/SQL
• Unix

Key Responsibilities:
• Handle incidents, service requests, and changes for predefined applications.
• Ensure all activities meet defined Service Level Agreement (SLA) targets.
• Escalate issues to the Paris teams when the required knowledge or skills are not available locally.
• Coordinate with Paris Operations teams and other IT teams, including Incident Management, Security, Infrastructure, and Development.
• Participate in knowledge transfer activities with the Paris Operations teams.
• Help define and maintain team procedures and processes.
• Prepare regular activity reports and contribute to KPI calculations.
• Contribute to continuous improvement initiatives.
• Support ITSM processes, including incident, problem, change, release, and project management.
• Review ITSM processes and recommend improvements.




• Maintain accurate service catalogues and process documentation.
• Ensure IT services align with business requirements and SLAs.

Required Technical Skills:
• Robust knowledge of Oracle, PL/SQL, and Unix.
• Knowledge of Linux/Windows administration.
• Familiarity with Oracle, SQL Server, and MongoDB databases.
• Ability to execute basic scripts and database queries.
• Experience with ServiceNow ticketing systems.
• Familiarity with Autosys scheduling.
• Knowledge of monitoring tools such as Dynatrace, SysDig, or Kibana.
• Familiarity with DevOps tools such as GitLab, Ansible, and Jenkins.
• Scripting knowledge in Python, Bash, or PowerShell.
• Familiarity with Docker and Kubernetes.
• Knowledge of cloud platforms, preferably IBM Cloud.
• Understanding of ITIL or similar ITSM frameworks.
• Knowledge of backup, high availability, and disaster recovery setups.
• Familiarity with Red Hat Linux, Windows,

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