PURPOSE
To provide attentive, personalized, and efficient food & beverage service to Golf Club members and guests while maintaining the highest standards of hospitality, hygiene, and service excellence. The role is responsible for enhancing the overall member experience through warm engagement, understanding member preferences, and ensuring seamless service during daily operations, tournaments, and club events.

KEY RESPONSIBILITIES
• Deliver exceptional food & beverage service to the members and guests in a courteous and professional manner.
• Build strong member relationships by understanding preferences and providing personalized service.
• Ensure timely and accurate order taking, serving, and clearance of food and beverages.
• Maintain the highest standards of presentation, hygiene, and cleanliness in all service areas.
• Coordinate effectively with the kitchen and service team to ensure prompt and seamless service delivery.
• Monitor guest satisfaction and proactively address service concerns or complaints.




• Ensure the correct sequence and timely service of food and beverages at tables.
• Conduct routine checks of assigned sections to maintain cleanliness, organization, and readiness.
• Support food & beverage operations during golf tournaments, member events, banquets, and special functions.
• Adhere to all food safety, hygiene, and sanitation standards.
• Assist in setting up and maintaining dining areas, banquet venues, and event spaces as required.
• Ensure accurate billing and adherence to club service procedures.
• Promote a welcoming and member-centric setting that reflects the Golf Club's service standards.
• Ensure HSSE performance and systematic management of risk.
• Demonstrate awareness of Occupational Health & Safety policies and ensure compliance with all safety procedures.
• Be familiar with property safety, first-aid, fire safety, and emergency response procedures.
• Report hazards, incidents, near misses, and unsafe conditions to superviso

📌 Guest Services Associate (Gurugram)
🏢 DLF Hospitality
📍 Gurugram