Job Purpose

Lead and optimize day-to-day operations of the Facility Management Services (FMS) division in the assigned region while actively driving new business growth. Ensure high-quality service delivery, strong client relationships, operational efficiency, and achievement of revenue and profitability targets through effective leadership, process excellence, and strategic business development.

Key Responsibilities And Accountabilities

• Operational Management
• Oversee complete FMS operations including maintenance, housekeeping, security, landscaping, and allied facility services.
• Develop, implement, and enforce standardized policies, SOPs, procedures, and quality & safety standards.
• Track and analyse operational KPIs; identify inefficiencies and lead continuous improvement projects.
• Ensure full compliance with statutory, health, safety, and environmental regulations through regular audits.
• Client Relationship Management
• Serve as the main point of contact for key accounts; deeply understand client requirements and expectations.




• Partner with sales & service teams to create customized solutions and successfully renew/expand contracts.
• Resolve complaints, escalations, and service issues promptly while maintaining high client satisfaction.
• Conduct periodic client review meetings to gather feedback and uncover additional business opportunities.
• Business Development
• Prospect and acquire new clients in the Gujarat
• Formulate and execute effective sales & business development strategies.
• Perform market analysis to identify growth opportunities and monitor competitor activity.
• Prepare compelling proposals, negotiate commercial terms, and close recent contracts.
• Build and leverage professional networks through industry events, referrals, and targeted outreach.
• Financial & P&L; Ownership
• Prepare and manage the annual operating budget for the region/division.
• Take full ownership of regional Profit & Loss (P&L;) – revenue, costs, margins, and va

📌 Assistant Manager- Operations (Mumbai)
🏢 CREST PROPERTY SOLUTIONS PRIVATE
📍 Mumbai