Summary: The BMC Helix Technical Expert / Lead is responsible for providing senior hands-on technical expertise and leadership during the transition and reversibility phase, aimed at establishing full technical autonomy of BMC Helix ITSM capabilities.
Responsibilities:
• Technical Expertise & Development Leadership: Act as a senior technical expert and advisor; lead and guide a team of BMC developers; support technical design and decision-making; translate business requirements into scalable solutions.
• BMC Helix Development & Integration: Design, configure, develop, and maintain BMC Helix solutions; manage incident, problem, change management; develop REST API and iPaaS integrations.
• Reversibility & Knowledge Transfer: Collaborate with ITSM Architect to understand current architecture; identify knowledge gaps; validate documentation and technical artefacts; ensure effective knowledge acquisition.
• GCC Handover & Capability Building: Mentor GCC Technical Lead; provide structured handover and coaching; support progressive ownership of platform activities.
• Technical Quality & Platform Improvement: Establish BMC development standards; perform code/configuration reviews; identify opportunities for automation and platform optimization.
Key Requirements:
• 10+ years of relevant IT experience with BMC Remedy / BMC Helix development expertise.
• Proven experience as a BMC Helix Technical Expert or Lead Developer.
• Deep hands-on expertise in BMC Helix ITSM.
• Strong experience with Digital Workplace, Service Catalogue, and CMDB.
• Experience designing and implementing REST API / iPaaS integrations.
• Robust troubleshooting and root-cause-analysis skills.
Nice to Have:
• Previous experience in technical transition or Knowledge Transfer.
• Experience with BMC Helix Discovery and Operations Management.
• Experience with AI capabilities related to BMC Helix.
• Background in BMC Helix SaaS environments.
Other Details:
• Location: Pune
• Team Structure: Team of 5–6
📌 Lead Developer BMC Helix Technical Expert (India)
🏢 Emagine
📍 India