Job Description

SECTION I. BASIC INFORMATION

Job Title

Expert– COE – Digital Experience Applications

Location

Mumbai

Entity

Yokohama Off-Highway Tires

Reporting to

IT Digital Experience CoE Manager

Division

IT

Direct Reports (Nos)

No

Department

IT

Team Size (Nos)

Unique Job Code

(To be filled by HR)

SECTION II. PURPOSE OF THE ROLE

This role is responsible for the d esign and manage the digital experience solutions . He/she has a very valuable and deep knowledge of IT systems that are best of breed to support the business process execution. He/she deploys this solution as specific project or support the IT Center of Excellence Manager in identifying and deploying projects or part of the projects thanks to the very good knowledge of both IT tools and business processes. He/she works on analysis and implementation of Applications related to specific business areas with focus on Sales, Marketing, Communication, Human Resources and Legal. He/she will liaise both with IT department and business in order to track and follow-on projects.



The candidate is also the applications reference person for related business.

SECTION III. Key Result Areas

• IT Adaption & Effectiveness
• Driving Availability, Effectiveness and Adaption of corporate websites and mobile applications and digital solutions.
• Ensure effective functional and technical support in line with defined SLA/KPI.
• Manage websites/apps enhancements, new features, integrations and digital transformation initiatives.
• Key Point of Contact for operation support and release management for websites/apps and digital solutions.
• Establish governance for content management, application support, incident and change request.

• Enablement of / Alignment with Business Processes
• Work with business stakeholders and Digital Experience COE lead to identify, plan, implement and maintain business enablers using digital applications/solutions.
• Understand existing business practices and suggest changes to techn

📌 Expert- COE (Mumbai)
🏢 Yokohama-ATG
📍 Mumbai