This position is responsible for receiving support requests, gathering accurate information, resolving common Microsoft 365, Windows, hardware, software, and connectivity issues, and escalating more complex problems appropriately.
The successful candidate will be patient, organized, dependable, and able to communicate technical information clearly to nontechnical users. This is an entry-level technical position with opportunities to advance into Level 2 support, systems administration, cybersecurity, and cloud services.
Primary Responsibilities• Serve as the first point of contact for client support requests received through phone, email, and the ticketing system.
• Create, categorize, prioritize, document, and update support tickets.
• Troubleshoot common Windows 10 and Windows 11 issues.
• Support Microsoft 365 applications, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
• Perform Microsoft 365 password resets, account unlocks, and basic user-account administration.
• Assist with multifactor authentication enrollment and common authentication problems.




• Troubleshoot email access, Outlook profiles, shared mailboxes, calendar permissions, and mobile email configuration.
• Support printers, scanners, monitors, docking stations, webcams, and other common office equipment.
• Diagnose basic wired, wireless, VPN, and internet-connectivity problems.
• Install and configure approved software, computers, and peripheral devices.
• Assist with current-user onboarding and employee offboarding according to established checklists.
• Provide basic support for endpoint security, antivirus, spam filtering, and approved remote-access tools.
• Perform routine workstation maintenance and verify that required updates and security tools are operating properly.
• Escalate unresolved or higher-risk issues to Level 2 or Level 3 personnel with complete documentation.
• Keep users informed regarding ticket status, expected next steps, and resolution.
• Document successful reso

📌 Level 1 Microsoft Help desk Support Technician (Gurugram)
🏢 Digital Obsession Communication
📍 Gurugram