Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid mode provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

MathWorks has built a Customer Success Team dedicated to helping our academic market experience the full value of MATLAB and Simulink. We are seeking an individual contributor who is enthusiastic about helping customers efficiently implement campus-wide access. As a Customer Success Specialist, you will work directly with a portfolio of India’s leading academic Institutions & universities to onboard, train, and be part of an account team that proactively drives post sales adoption to ensure customers experience, excellent service and renew their campus license each year.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Build trusted,



consultative relationships with customers to engage them in developing and executing collaborative implementation plans that ensure onboarding, training and awareness building activities for their campus are successfully executed. Maintain proactive, regular contact with accounts to maximize their success throughout the customer lifecycle.
• Own and manage the customer onboarding process from customer commitment stage through annual renewals. Serve as a central point of contact for university stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the institute. Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience; manage all additional escalation issues until resolved.
• Motivate customers to act autonomously to ensure a successful, ongoing deployment of their campus-wide license.
• Document customer inte

📌 Education Customer Success Specialist (Bengaluru)
🏢 MathWorks
📍 Bengaluru