Client: Hexaware - Direct Payroll

Exp 3-10years
PAN India
NP Only Immediate joiners

Global Risk Maps (ArcGIS) Support Engineer
Role Summary
Responsible for administration, monitoring, support, security, and maintenance of the Global Risk Maps (GRM) platform based on ArcGIS and ESRI services.
Key Responsibilities
• Access setup for internal and external users.
• Monitoring production services in MPI and ESRI Cloud environments to ensure availability.
• Performing validations following monthly security patching activities.
• Supporting penetration testing and vulnerability remediation activities.
• Supporting connectivity between MPI environments and ESRI product catalog services.
• Coordinating ESRI component upgrade activities with vendors.
• Managing and supporting SSL and DigiCert certificates.
• Supporting and troubleshooting connectivity with required data sources.
• Monitoring GRAD accounts used for application services.
• Supporting availability of GRM Flood Map services in APIM.




• Monitoring and coordinating with ESRI for SaaS platform issues.
• Troubleshooting and coordinating with vendors for service unavailability.
• Supporting validations after ESRI cloud maintenance, patching, and vulnerability remediation activities.
• Supporting user license cleanup activities for internal and external users.
• Supporting availability of services in APIM and coordinating with vendors.
• Monitoring external government/free API services and coordinating with application owners.
• Publishing monthly management reporting.

Skills / Experience
• ArcGIS
• ESRI Cloud Services
• MPI Workplace Support
• APIM
• SSL Certificates
• DigiCert Certificate Management
• User Access Management
• Vendor Coordination
• Application Monitoring & Troubleshooting
• Vulnerability Remediation
• Security Patch Validation
• Monthly Reporting and Operational Support

📌 Global Risk Maps (Hyderabad)
🏢 GC Technologies
📍 Hyderabad