13 Oct
|
Computacenter
|
Bengaluru
13 Oct
Computacenter
Bengaluru
Life on the team
Are you passionate about Service Delivery and ready to explore your capabilities?
We are a rapidly growing team supporting India across IT infrastructure end-user services, data centre operations, refresh projects and programmes. We provide a platform where you can apply and grow your talent in service and project management.
If you are excited about building your career in Service Management, you are in the right place. Come join us. Come grow with us.
The role
As a Service Manager, you will be accountable for the services delivered to our Contractual and Professional Services customers. You will lead and manage the virtual customer team, ensuring Services, Sales and Delivery are aligned around the right customer outcomes and a joined-up Account Plan.
You will own key customer stakeholder relationships, understand customer objectives and challenges, and work with Sales to convert these into growth opportunities for Computacenter.
Senior Service Manager focus
Align Computacenter capabilities to the customer strategy and create a clear transformation strategy that continually evolves services, delivers value for both the customer and Computacenter, and positions us as a leading service provider in the customer landscape.
What you will do
• Act as a primary member of the customer Leadership Team alongside Sales, Group Managed Services, Group Professional Services and Group Technology Sourcing, as required.
• Be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing senior-level customer engagement in line with the Account Plan.
• Connect GMS, Skilled Services, Technology Sourcing and Sales to ensure contractual and professional services are delivered consistently, at the required quality, and in line with contracted delivery and commercial outcomes.
• Work with GMS Delivery Leadership to keep account-aligned teams informed, engaged and aware of deliverables and account progress.
• For Se
📌 Senior Service Manager (Bengaluru)
🏢 Computacenter
📍 Bengaluru