Job Description – IT Support Executive

Designation: IT Support Executive

Experience: 2–3 Years

Work Location: HSR Layout - Bengaluru, Karnataka

Work Mode: Onsite

Weekly Off: Tuesday

About The Role

We are looking for a proactive and technically skilled IT Support Executive with 2–3 years of experience to provide technical support to corporate employees and clinical staff across our organization.

The candidate will be responsible for resolving IT support tickets, troubleshooting hardware and software issues, managing IT assets, coordinating current equipment procurement, and ensuring smooth day-to-day IT operations across corporate offices and dental clinics.

Key Responsibilities

• IT Support & Ticket Management
• Handle and resolve IT support tickets raised by corporate employees and clinical staff.
• Troubleshoot technical issues within the defined resolution timelines (SLA).
• Provide timely support for system errors, login issues, application access, and connectivity problems.
• Track open tickets, maintain proper documentation,



and escalate unresolved issues when required.
• Hardware & Software Troubleshooting
• Diagnose and resolve hardware issues involving desktops, laptops, printers, keyboards, mice, and other IT peripherals.
• Install, configure, and troubleshoot operating systems, business applications, and software.
• Support email configuration, user accounts, password resets, and access-related issues.
• Perform basic network troubleshooting, including LAN, Wi-Fi, and internet connectivity.
• Ensure systems are updated, secure, and functioning efficiently.
• IT Asset & Inventory Management
• Manage IT assets, including laptops, desktops, monitors, printers, and other peripherals.
• Coordinate the procurement and ordering of new IT assets for employees and clinical locations.
• Maintain accurate records of asset allocation, returns, repairs, replacements, and stock availability.
• Coordinate with vendors for hardware purchases, repairs, warranties, a

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