Job Purpose

The Unified Communications Engineer is responsible for the configuration, operation, support, and continuous improvement of enterprise voice and collaboration services across cloud, hybrid, and data center environments. The role contributes technical expertise to infrastructure initiatives and helps maintain secure, resilient, and highly available communication services through integration, troubleshooting, automation, lifecycle management, documentation, and disaster recovery

Job Description

• Design, configure, monitor, administer, and continuously improve Unified Communications services across cloud, hybrid, and data center environments.

• Contribute technical expertise to infrastructure projects involving voice, collaboration, monitoring, security, service continuity, and capacity planning.

• Support the engineering and administration of Microsoft Teams Phone, Cisco CUCM, Ribbon SBCs, voice gateways, provider connectivity, dial plans, call routing, backups, restoration, and disaster recovery.

• Configure and maintain SIP and, where applicable,



legacy H.323 integrations, applying networking and QoS principles to support reliable voice and video services.

• Perform system health checks, availability monitoring, performance analysis, optimization, and capacity planning, identifying risks and recommending corrective actions.

• Participate in complex incident diagnosis, root-cause analysis, major-problem resolution, and post-incident reviews in coordination with internal teams and vendors.

• Plan and implement upgrades, migrations, patches, and configuration changes, assessing technical risk, compatibility, rollback, and operational impact.

• Develop and maintain PowerShell scripts and Azure Automation workflows that improve reliability, consistency, efficiency, and control.

• Provide technical support for meeting-room design, audiovisual integration, smart scheduling, monitoring, and complex troubleshooting.

• Maintain architecture records, s

📌 Unified Communications Engineer (Hyderabad)
🏢 TechnipFMC
📍 Hyderabad