Fleet Automotive Operations (Policy Administration / Reporting / Claims)
Location: Aon Global Capability Center (GCC) India
Work Model: Processdriven, international environment

Role Summary

We are looking for experienced insurance professionals to join Aon’s Global Capability Center in India to support the Fleet Automotive Benelux business across three key areas: policy administration, operational reporting, and motor claims handling.

In these roles, you will work closely with onshore teams to process insurance documentation, manage operational mailboxes, prepare reports, and/or handle motor claims in line with agreed service levels and internal procedures.

Key Responsibilities (mix of all three roles)

- Prepare and process insurancerelated documents such as policies, certificates, claims certificates, resident certificates, insurance cards and other client documentation.
- Manage shared mailboxes (Motor Production / Motor Reporting / Claims) and ensure all incoming requests are handled accurately and within agreed timelines.
- Perform policy administration activities including registrations, cancellations, driver changes, reference updates, and data entry into relevant systems.
- Support operational reporting for Fleet Automotive: extract system lists, prepare reporting files, perform firstlevel checks/analyses, and handle clientspecific or nonstandard reporting requests.
- Maintain and update reserves and key data points, ensuring data quality and consistency across systems and reports.
- For claimsfocused work:
- Register FNOL and open claim files.
- Route and dispatch cases to the appropriate claims handler.
- Support claim statement and client approval processes (including email communication, document upload, and status updates).




- Process payments/invoices, VAT information and thirdparty disbursements as per instructions from account handlers.

- Maintain and update client files, ensuring information is processed accurately, consistently and in line with internal procedures and SLAs.
- Act as an operational support/backup across policy, reporting and claims tasks when required.

Language Skills

- Ability to read and write in French, Dutch and English (mandatory for documentation and email communication).
- Solid comprehension skills to review and process incoming documentation in multiple languages.

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- Experience: Minimum 2 years of relevant experience in insurance operations in one or more of the following areas:
- Policy administration / policy production
- Insurance reporting / MIS / portfolio reporting
- Claims handling (preferably motor claims)

- Good understanding of motor insurance and/or fleet insurance (policy and/or claims), with the ability to interpret documents and apply coverage correctly (good to have for policy/claims roles; mandatory for pure claims roles).
- Prior experience preparing insurancerelated documents and working with central IT systems and MS Office (Word, Excel, PowerPoint).
- Strong attention to detail and accuracy, with a structured, methodical and qualityfocused working style.
- Strong analytical skills for reporting roles – ability to identify anomalies in data, spot missing/incorrect lists and follow up as per schedule.
- Excellent written and verbal communication skills and strong interpersonal skills; able to collaborate with colleagues in an international setup (Benelux/Europe).
- Enthusiastic, dynamic and able to work under pressure in a processdriven, highvolume operational environment.

📌 Motor Claims Handler (Bengaluru)
🏢 Aon
📍 Bengaluru