- Develop and execute customer success strategies to drive retention, upselling, cross-selling, and renewals for SaaS products.
- Collaborate with internal teams to identify opportunities for growth and improvement in customer relationships.
- Analyze churn data to identify trends and areas of improvement in the customer lifecycle.
- Provide exceptional support to customers through proactive communication, issue resolution, and process improvements.
Job Requirements :
- 2-4 years of experience in B2B SaaS companies or similar industries.
- Robust understanding of CRM systems and GTM strategy development.
- Proven track record of driving successful customer retention campaigns through effective communication and issue resolution.
📌 Sr Executive- Customer Success (Mumbai)
🏢 FieldAssist
📍 Mumbai
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