Role & responsibilities

Key areas: BPM; Customer & Sales; Management & Operations; ServiceNow Architecture; ServiceNow CSM; ServiceNow Integration Hub; ServiceNow Solution Design; business administration; business organization; client management; customer relationship; customer service; management; workflow management systems|

BPM; Customer & Sales; Management & Operations; ServiceNow Architecture; ServiceNow CSM; ServiceNow Integration Hub; ServiceNow Solution Design; business administration; business organization; client management; customer relationship; customer service; management; workflow management systems

Integration Architect

Integration Architecture & Design

Design and implement integration strategies ensuring efficient data flow between ServiceNow and external systems.
Lead architecture discussions across technology stacks, cloud environments, and continuous deployment pipelines.
Develop integration design artifacts, architecture documents, and standards to ensure consistency across implementations.
Ensure ServiceNow integrations align with enterprise IT strategy, security policies, and compliance requirements.

1. HandsOn Integration Development

Design and implement integrations using technologies such as REST, SOAP, JDBC, ODBC, SSO, SAML, SSL, LDAP, SCP, FTPS, etc.
Build integrations with platforms like Active Directory,



HR systems (e.g., Workday), CRM tools (e.g., Jira), and other enterprise applications.
Work with CMDB, Discovery, Orchestration, and automation workflows to support ITOM and ITSM functions.

1. Platform Expertise

Serve as a subject matter expert across ServiceNow modules: ITSM, ITOM (Discovery & Orchestration), ITBM, GRC, Security Operations (SIR, VRM), Service Portal, Mobile.
Guide optimization of ServiceNow data models and enforce coding standards across development teams.

Required Skills & Technical Expertise

Strong proficiency in integration technologies (REST/SOAP APIs, SAML/SSO, LDAP, JDBC, ODBC).
Handson experience with ServiceNow scripting (XML, JavaScript, Angular)]
Deep understanding of network topology, application architecture, and database architecture.

Certifications
CSA (ServiceNow Administrator)
CIS (Implementation Specialist)
ITIL Foundation

Ability to lead integration architecture for large-scale enterprise environments.
Robust communication and stakeholder engagement skills.
High attention to detail and ability to work independently or in specialized teams.

Interested candidate can share their resume on [email protected]

Preferred candidate profile

Perks and benefits

📌 Architect (Hyderabad)
🏢 Capgemini
📍 Hyderabad