We are looking for a high-energy Program / Project Manager to help build and scale our Consumer Engagement/ Loyalty business. This is a highly execution-oriented role for someone who can think strategically, get into the details, rally teams, and make things happen. The ideal candidate is someone who combines the structured problem-solving of a top-tier consultant with the mindset of a digital operator - comfortable working across product, technology, marketing, analytics and business teams, navigating ambiguity, and driving initiatives from what should we do? to it’s live.”

This is not a pure strategy or PMO role. We are looking for someone with execution excellence, strong digital understanding, a high ownership mindset, and the hustle to push through roadblocks and deliver outcomes.

What You Will Do

- Drive end-to-end programs across the Consumer Engagement/ Loyalty business - from defining the problem and building the roadmap to execution, launch, and performance tracking.
- Work closely with Product, Technology, Digital, Marketing, Analytics, Partnerships and Operations teams to get initiatives delivered.
- Translate business objectives into clear product requirements, execution plans, milestones, owners and KPIs.
- Get into the details when required - understand customer journeys, digital funnels, product features, technology dependencies, data requirements and operational processes.
- Run multiple workstreams simultaneously, proactively identify dependencies and relentlessly follow through on actions and deadlines.
- Bring structure to ambiguous problems and create clear, practical solutions that teams can execute.
- Build compelling business cases and executive updates, but more importantly,



stay close to execution and ensure the plan actually gets delivered.
- Track program performance, identify what is working / not working, and quickly course-correct.
- Work with senior stakeholders while also being comfortable rolling up your sleeves and working directly with execution teams.
- Identify opportunities to improve the loyalty proposition, customer experience, engagement, rewards, partnerships and digital journeys.
- Create a culture of high accountability, pace and bias for action across program teams.

What We're Looking For

- 3–5 years of experience, preferably in a top-tier management consulting firm such as McKinsey, BCG or Bain.
- Solid understanding of digital businesses and digital product execution - you should be comfortable discussing customer journeys, apps/web, funnels, APIs, technology dependencies, data and product roadmaps.
- Demonstrated ability to take ownership and drive execution, rather than simply provide recommendations.
- Excellent project/program management skills with experience coordinating multiple stakeholders and workstreams.
- Strong analytical and structured problem-solving capabilities.
- Exceptional communication and stakeholder-management skills - you can influence without authority and get diverse teams moving in the same direction.

Nice to Have

- Experience in loyalty, fintech, payments, consumer tech, e-commerce, travel, retail or other digital/consumer businesses.
- Experience launching or scaling digital products / propositions.
- Exposure to customer analytics, CRM, growth, engagement or retention.
- Experience working closely with engineering and product teams.
- MBA / postgraduate degree from a leading institution.

📌 Manager - Program/Project Management (Mumbai)
🏢 JioStar
📍 Mumbai