Job Description

E&Money; – Customer Support ExecutiveProcess: E-Wallet Customer Support

Channel: Voice & Non-Voice (Calls & Email)

Experience: Experienced candidates only — candidates with 6 months of relevant experience

Languages: English & Hindi – Mandatory

Important NoteCandidates must be comfortable handling both customer calls and email support. They should be flexible to work across Voice and Non-Voice channels based on business requirements and should not restrict themselves to a single channel.

- Roles & ResponsibilitiesHandle customer queries related to the E-Wallet process through calls and emails.
- Assist customers with refund-related queries, providing accurate information and timely resolutions.
- Handle account cancellation requests and guide customers through the required process.
- Provide appropriate account-related guidance and suggestions based on customer requirements.
- Understand customer concerns, troubleshoot issues,



and provide accurate and timely resolutions.
- Communicate professionally with customers in English and Hindi.
- Accurately document customer interactions and follow defined process guidelines.
- Maintain a positive customer experience while meeting quality and service standards.
- Candidate RequirementsPrior customer support experience is mandatory.
- Candidates with 1–4 months of relevant experience can also be considered.
- Good communication skills in English and Hindi.
- Comfortable handling both Voice (Calls) and Non-Voice (Email) support.
- Strong customer-handling, problem-solving, and troubleshooting skills.
- Willingness to work across different channels as per process and business requirements.
- Customer-focused approach with positive interpersonal skills.

📌 Customer Support Executive (Bengaluru)
🏢 iSON Xperiences India Private
📍 Bengaluru