- Conduct field visits to meet clients and strengthen relationships.
- Collaborate with marketing and sales teams to develop retention strategies.
- Analyze customer data to identify trends and areas for improvement.
- Proactively engage with customers in person to address concerns and gather feedback.
- Resolve customer issues promptly and effectively, both in person and remotely.
- Educate customers on product features and updates during field visits.
- Monitor key performance indicators (KPIs) related to retention and implement improvement strategies.
- Collaborate with other departments to enhance the overall customer experience.
Additional Qualification and Skills:
- Customer-centric mindset and a willingness to engage directly with clients.
- Ability to work well independently and in teams.
- Previous experience in customer service or sales preferred.