Dear Candidate,

We came across your profile on Naukri and believe your experience aligns well with an exciting opportunity we have for an Airline / Travel Customer Support Specialist.

If you are passionate about delivering excellence in customer experience and have prior experience in voice support (preferably within the travel or airline domain), we would love to connect with you!

Position Overview

- Role: Customer Support Specialist (Voice Process - Inbound/Outbound)
- Industry: Travel & Hospitality / Airline Process
- Salary: 25,000 45,000 per month (depending on experience and current CTC)
- Shift Schedule: 24*7
- Work Week: 6 Days (1 Fixed / Rotational Off)

Requirements

- Communication: Excellent verbal and written English communication skills.
- Experience: Strong background in customer voice support (prior travel/airline experience is preferred).
- Technical Skills: Familiarity with ticketing systems, GDS platforms, or airline-related tools.

Roles & Responsibilities

- Customer Assistance & Query Resolution: Handle inbound and outbound calls to assist customers with flight bookings, ticket reissuances, cancellations, schedule changes, and baggage inquiries in a prompt and skilled manner.
- Real-Time Problem Solving: Navigate scenario-based customer situations such as flight disruptions, delayed connections, or urgent travel modifications providing efficient, calm,



and accurate solutions.
- Systems & Tool Management: Efficiently utilize global distribution systems (GDS), airline reservation software, and ticketing tools to look up itineraries, process transactions, and update booking logs.
- Multi-Channel Communication: Maintain clear, concise, and professional verbal communication over calls while ensuring accurate written documentation, case logs, and follow-up emails.
- Process Compliance & Quality: Adhere strictly to airline policies, security standards, compliance guidelines, and service level agreements (SLAs) during all customer interactions.
- De-escalation & Retention: Calmly de-escalate dissatisfied or anxious passengers by offering appropriate options and maintaining empathy under high-pressure scenarios.

How to Apply

If this opportunity matches your profile and career aspirations, please reply directly to this email or send your updated resume to [email protected] | [email protected] | [email protected] with the following details:

- Current CTC:
- Expected CTC:
- Notice Period:
- Prior Travel/Airline Voice Experience (in years):
- Other voice Expereince
- Current Location:

Feel free to reach out to us at ((phone hidden) | (phone hidden) | (phone hidden)) for any queries.

📌 Customer Care Executive (Kolkata)
🏢 TeamLease Digital
📍 Kolkata