Client Support Executive Responsibilities:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Client ownership and accountability may require additional support during weekends in certain situations. While this wont be a regular expectation, there will be instances where responsiveness is important as part of owning a client.
- The role may also require visiting client offices as and when needed to support discussions, align on requirements, or strengthen engagement.
- Creating a positive onboarding experience for recent clients.
- Regularly interacting with clients through telephone calls, email communications, or online meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.

Preferred candidate profile

Tamil speaking is a must

📌 Client Support Executive (Chennai)
🏢 The Digital Group Infotech
📍 Chennai