- Make feedback calls from the database/list provided
- Ask questions as per the call script/questionnaire
- Record responses exactly as given, without altering or interpreting them
- Update call details in Excel / Google Sheets / forms
- Flag any complaints or suggestions separately and report them to the team
- Maintain data quality and honesty
Required skills
- Explicit and polite spoken communication in Hindi; basic English or a local language is a plus
- Good listening skills, since responses must be heard carefully and recorded
- Neutral tone: do not influence respondents with your own opinion
- Patience, as many people may be busy or may cut the call
- Typing and basic Excel/Google Sheets skills