Role Summary

Role - Business Analyst(US Healthcare is Mandatory)

Experience - 4-12 Years

Location - Chennai(WFO)(5Days Office)

Mandatory Keyskills - US Healthcare, EHR/EMR,HL7,835,837 etc

Note - Other Domain Experience candidate will not be shortlisted

We are looking for a detail-oriented Business Analyst with 5+ years of experience for our Chennai office. You will turn client needs into clear, accurate and testable requirements for Cx360, guide solutions through UAT and go-live, and use AI tools such as Claude to analyze information and produce high-quality documents faster. You will work with the VP Technology, senior management in India and the US, clients, developers and QA.

Role & responsibilities

- Elicit, analyze and validate requirements through workshops, interviews and meeting transcripts, including US healthcare clinical, revenue/billing workflows such as patient intake, claims, billing and reimbursement.
- Create BRDs, functional specs, user stories with acceptance criteria, wireframes/mock screens and process flows with precise, error-free detail.
- Use AI assistants such as Claude, with structured prompts (context, role, task, format, examples), to analyze transcripts and requirements, surface gaps and conflicts, and generate and refine BRDs, user stories, test scenarios and training material.
- With the Claude or any other AI assistant tools create UI prototypes that match the application theme to align well with the requirements.
- Verify all AI output against source material for accuracy, and keep PHI and confidential client data out of unapproved tools.
- Partner with developers and QA; plan and support UAT, defect triage and sign-off.
- Run sprints and keep epics,



stories and defects current in Jira; manage plans, risks, priorities and change requests.
- Act as liaison between clients, users, technical teams and leadership in India and the US.
- Ensure periodic checks with the development team on the progress and align with them on any deviations on the deliveries/feature expectations.

Preferred candidate profile

- Bachelors degree in business, IT or a related field, or an MBA; 5+ years of business analysis experience on software implementations.
- US healthcare domain experience, preferably with billing, claims and revenue cycle management (eligibility, authorizations, 837/835).
- Solid Jira and Agile/Scrum sprint experience.
- Proven skill writing BRDs, functional specs and user stories, and modeling processes and wireframes.
- Exceptional attention to detail and a habit of reviewing work for accuracy and consistency.
- Proven hands-on experience using generative AI tools such as Claude in day-to-day BA work, with strong prompting skills to analyze information and generate documents.
- Strong analytical thinking, stakeholder influence, and written and verbal communication.
- Proficiency in Microsoft Word, Excel and PowerPoint; strong planning and time management.
- Preferred: experience with EHR or behavioral health software, HIPAA, HL7 or FHIR knowledge, and work with distributed US and India teams.
- Communication skills to discuss with the US customers.

Core Competencies

Attention to detail • AI proficiency and prompting • Analytical thinking • Process improvement • Clear

communication • Relationship building • Decision making under pressure • Adaptability • Delivering quality at pace

Interested candidate can share resume to us - [email protected]

📌 Business Analyst(US Healthcare) (Chennai)
🏢 Core Solutions
📍 Chennai