Job Description: Greeter / Guest Relations ExecutiveIndustry: Luxury Jewellery / Fashion Retail

Department: Retail Operations / Customer Experience

Location: kadugodi

Experience: 1–3 years preferred; freshers with excellent communication skills may apply

Employment Type: Full time

Job SummaryWe are looking for a well-groomed, courteous, and customer-oriented Greeter / Guest Relations Executive to create a warm and welcoming experience for customers visiting our jewellery or fashion retail outlet. The candidate will be responsible for greeting customers, understanding their basic requirements, managing customer flow, and ensuring a premium in-store experience aligned with the brand image.

- Key ResponsibilitiesWelcome customers warmly and professionally as they enter the store.
- Maintain a positive first impression through excellent grooming, body language, and etiquette.
- Understand customers’ basic requirements and direct them to the appropriate sales executives or departments.
- Manage customer waiting time and coordinate with the sales team to ensure smooth customer handling.
- Offer refreshments, where applicable, and ensure customer comfort.
- Manage customer appointments, walk-ins, and basic visitor records, if required.
- Assist with customer inquiries, store information, and general guidance.
- Coordinate with the store manager and sales team to maintain a seamless customer journey.
- Handle customer feedback politely and escalate complaints or special requests to the concerned team.
- Maintain a clean,



organized, and welcoming entrance and reception area.
- Follow the brand’s service standards, customer confidentiality guidelines, and store policies.
- Desired Skills and QualificationsExcellent verbal communication and interpersonal skills.
- Pleasant personality with a customer-first attitude.
- Professional grooming, presentation, and body language.
- Fluency in English and Hindi; additional languages are an advantage.
- Solid etiquette, patience, and the ability to interact with premium clientele.
- Ability to multitask and work effectively in a fast-paced retail environment.
- Basic computer skills for appointment management and visitor records, where required.
- Previous experience in luxury retail, hospitality, hotels, fashion, jewellery, or customer service is preferred.
- Key Performance Indicators (KPIs)Quality of customer greeting and first impression.
- Customer feedback and satisfaction.
- Customer waiting time and coordination with the sales team.
- Adherence to grooming and brand service standards.
- Accuracy of appointment and visitor management, where applicable.

Preferred Candidate ProfileA polished, energetic, and service-minded individual who understands the importance of hospitality in premium retail. The candidate should be confident in interacting with walk-in customers, families, and high-value clientele while maintaining a warm, respectful, and professional approach.

Working Days and Timings: As per store policy.

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