We are looking for a customer-focused and proactive Customer Care Executive to manage customer queries, complaints, and service requests across multiple communication channels. The ideal candidate will ensure a seamless shopping experience by providing timely resolutions for order-related issues, deliveries, returns, refunds, exchanges, and product-related inquiries.

The role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

- Handle customer queries through phone calls, emails, live chat, WhatsApp, and other support channels.
- Provide accurate information regarding products, pricing, offers, payments, and order status.
- Assist customers with order placement, cancellations, modifications, and tracking.
- Maintain a professional, empathetic, and customer-friendly approach in all interactions.




- Track orders and coordinate with logistics and courier partners for delivery-related issues.
- Resolve complaints related to delayed deliveries, failed deliveries, damaged products, and missing items.
- Coordinate with warehouse and fulfilment teams to ensure timely order resolution
- Identify customer concerns and provide effective solutions within defined turnaround times (TATs).
- Escalate complex or unresolved cases to the relevant departments.
- Experience in a B2C e-commerce, D2C, retail, or online marketplace environment.
- Comfortable working in a fast-paced workplace.
- Flexible to work in shifts, weekends, or rotational schedules, if required.
- Ability to coordinate effectively with operations, logistics, warehouse, and finance teams.

📌 Customer Care Executive (Mumbai)
🏢 Peora Fashions
📍 Mumbai