- Make inbound & outbound calls to prospective and existing customers.
- Explain the company's services, offerings, and applicable processes to customers.
- Understand customer requirements and provide relevant information.
- Follow up with interested customers and maintain regular communication.
- Generate leads and support the customer acquisition team.
- Maintain accurate call records, customer details, and follow-up status.
- Handle customer queries professionally and escalate complex issues to the concerned team.
- Achieve daily and monthly calling, lead generation, and conversion targets.
- Maintain customer confidentiality and follow company policies.