Build and enhance customer communication solutions using Smart Communications (SmartCOMM). In this role, you'll design and develop personalized, high-volume customer communications across print and digital channels, while ensuring scalability, compliance, and operational efficiency. You'll work closely with business stakeholders, architects, and cross-functional teams to deliver robust communication workflows, integrate enterprise systems, and improve customer experience. If you enjoy solving document generation and customer correspondence challenges, optimizing communication processes, and delivering business-critical solutions, this prospect offers the right mix of ownership, innovation, and impact. You'll also have the opportunity to contribute to automation and AI-enabled customer communication initiatives while maintaining robust engineering and quality standards.

Responsibilities

- Design, develop, and maintain customer communication solutions using SmartCOMM for print, email, SMS, and digital channels.
- Create and enhance templates, business rules, and document workflows to support personalized customer communications.
- Develop scalable, high-volume communication solutions aligned with business and compliance requirements.
- Design document templates, correspondence packages, and multi-channel output solutions.
- Configure data mapping, conditional logic,



and content management components.
- Integrate SmartCOMM with enterprise applications, databases, and downstream delivery platforms.
- Perform testing, troubleshoot production issues, and implement performance improvements.
- Support deployments, releases, and production migrations.
- Conduct root-cause analysis and ensure reliable document generation processes.
- Participate in technical reviews, Agile ceremonies, and solution design discussions.
- Maintain technical documentation and follow development best practices.
- Collaborate with business, QA, and cross-functional teams to deliver high-quality communication solutions.

Technical Requirements
- Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA.
- 3-5 years of experience in software development and cloud delivery with strong hands-on exposure to GCP.
- Solid working experience with Kafka for event streaming and messaging patterns.
- Proven experience building and maintaining Jenkins CI/CD pipelines for automated build and deployment workflows.
- Strong troubleshooting skills, understanding of SDLC, and ability to work effectively in a collaborative team environment.

Qualifications
- Education: Bachelor of Engineering, Bachelor Of Technology

Service Line

Digital Experience

📌 SmartComm_Developer (Bengaluru)
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