Roles Responsibilities
- Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM.

- Troubleshoot, validate, and report customer-submitted bug reports.

- Provide Support Fix to customer for AEM, if changes are trivial.

- Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention

- Acts as a customer advocate ensuring all customers' voices are heard.

- Liaise with engineering/product management to ensure customers' desires for future product development are heard

- Address customer concerns and questions, large and small, in an effective and timely manner

- Understand the real-world impact that issues and defects have on customers





- Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager

- Assist in testing current and enhanced product features

- Manage incidents professionally and within stated timelines

- Accurately record and maintains incident in accordance with department standards

- Participate in department team meetings

- Assist in special projects and other duties as assigned

- Either a Bachelor's or Master's degree in Computer Science

- Hands on experiences in JAVA+CMS
Educational RequirementGraduate
Preferred SkillsTechnology->Java->Java - ALL,Technology(IBPO)->Open System->Linux,Technology->Content Management->Opentext CMS
Service LineBPO TSO

📌 Technical Process Lead (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru