Job Summary

Job Description - Facilities Maintenance Analyst - India. Area of Responsibility: Facilities Maintenance (Retail).

Responsibilities

- Monitor energy consumption and performance
- Manage maintenance ticket workflow
- Track SLAs and maintenance metrics
- Coordinate maintenance execution and vendors
- Maintain BMS systems and conduct audits
- Track inventory and parts usage
- Expected to work in US shifts

Experience
- 3-6 years in facilities operations
- Should have delivered business value projects facilities space.
- Demonstrated experience in owning and running projects independently
- Knowledge of retail/ fraud prevention/ loss prevention and detection
- 5-7 years of total work experience. The experience should include: - o 3 + years of experience in preferably Ecommerce or Retail industry

Skills
- Facilities systems knowledge
- Knowledge of Vendor coordination, Reporting analytics
- Strong case management experience and attention to detail




- Expert in Documentation and compliance
- Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards
- Proficient in Excel, PowerPoint
- Advanced skills in Deep dive and Root cause analysis
- Solid communication skills
- Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats, and emails
- Ability to work with stakeholders and bring a project to completion

Qualifications

Bachelor's degree or higher in Engineering/ Statistics / Mathematics / Economics / Operations Management / Computer Science/ Business Management / Commerce

Educational Requirement

Bachelor of Arts

Preferred Skills

Capital Market->Capital Market Operations

Service Line

BPO Service Line

📌 Process Lead (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru