Job Summary

The Customer Success Manager ensures customers achieve maximum value from ANS solutions from onboarding through the entire lifecycle. This role drives adoption, monitors account health, and proactively prevents churn - turning satisfied customers into long-term, growing relationships.

Responsibilities

- Own onboarding and activation of new customers for fast time-to-value.
- Drive platform adoption and usage across the customer base.
- Monitor customer health scores and proactively address at-risk accounts.
- Partner with Account Managers to support renewals and identify growth opportunities.
- Act as the voice of the customer, channeling feedback to product and operations teams.
- Build success plans and conduct periodic check-ins with key customers.
- Maintain accurate customer health and engagement records in the CRM.

Key Result Areas

- Customer onboarding and time-to-value
- Platform adoption and usage
- Account health and churn prevention




- Renewal and expansion support
- Customer satisfaction

Requirements

- Robust customer-success and relationship-management mindset
- Ability to drive adoption and demonstrate value
- Proactive, data-driven account-health management
- Excellent communication and problem-solving skills
- Comfort with CRM and customer-success tooling

Skills

- customer-success
- relationship-management
- platform adoption
- account-health management
- CRM tooling
- renewals
- growth opportunities identification
- onboarding

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager (Surat)
🏢 ANS IT INDIA
📍 Surat