Job Title: Customer Service Executive International Voice Process

Working Days: 5 Days Working
Week Offs: 2 Days Off
Process: International Voice Customer Support
Shift: Rotational shifts, including night shifts
Employment Type: Full-time

Job Summary

We are looking for confident and customer-focused professionals to join our International Voice Process team. The role involves handling international customers over the phone, resolving queries, providing accurate information, and ensuring a high-quality customer experience

Key Responsibilities

- Handle inbound/outbound calls from international customers.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer queries professionally and within defined timelines.
- Maintain excellent communication and customer service standards.
- Accurately update customer information and call details in the CRM/system.
- Follow company policies, process guidelines, and quality standards.




- Meet defined targets for productivity, quality, and customer satisfaction.
- Escalate complex issues to the appropriate team when required.

Candidate Requirements

- Excellent spoken English and strong communication skills.
- Comfortable communicating with international customers.
- Good listening and problem-solving abilities.
- Basic computer and MS Office knowledge.
- Willingness to work in rotational shifts/night shifts.
- Freshers and experienced candidates can apply, depending on process requirements.
- Candidates with prior international BPO/voice process experience will have an added advantage.

Ideal Candidate

The ideal candidate should be fluent in English, confident on calls, customer-oriented, and comfortable working in a rapid-paced international voice process environment.

📌 International Customer support Executive (Bengaluru)
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