Role & responsibilities

- Handle and resolve customer complaints and escalations in a timely and effective manner through voice calls, emails, and live chat.
- Understand customer concerns, identify root causes, and provide accurate solutions or alternatives.
- Maintain a high level of customer satisfaction by ensuring swift and empathetic communication.
- Collaborate with internal teams (support, technical, logistics, Store etc.) to resolve issues effectively.
- Log and track interactions and resolutions accurately using CRM systems.
- Follow communication procedures, guidelines, and company policies.
- Provide feedback and suggestions for process improvements to reduce repeat complaints.




- Escalate unresolved issues to appropriate departments or higher authorities when necessary.

Preferred candidate profile

- Excellent verbal and written communication skills in English & Hindi.
- Proficient in using customer service software, CRMs, email platforms, and chat tools.
- Strong problem-solving and conflict-resolution skills.
- Ability to work in a quick-paced environment and handle high-pressure situations with calmness and empathy.

Education & Experience

- Minimum 2-4 yrs required in Customer support role
- Must be graduate in any discipline

📌 Customer Support Executive (Gurugram)
🏢 Vishal Mega Mart
📍 Gurugram