Order to Cash Processor

Gurgaon, Haryana

Order to Cash Domain, Collections and US Billing

We are looking for an experienced Order-to-Cash (O2C) Specialist to manage and support the end-to-end accounts receivable process. The role will be responsible for ensuring accurate and timely processing of customer transactions, collections, cash application, account reconciliation, and resolution of customer queries.

Key Responsibilities

Accounts Receivable & Billing

Manage day-to-day O2C activities and ensure transactions are processed accurately and within agreed timelines.

Review customer accounts, invoices, credit/debit memos, and adjustments.

Support accurate and timely billing activities.

Monitor customer accounts and identify overdue balances.

Collections

Perform collection activities through email and calls in accordance with agreed collection strategies.

Follow up with customers on outstanding invoices and ensure timely payment.

Maintain accurate collection notes and customer communication records.





Escalate high-risk or significantly overdue accounts as required.

Cash Application

Apply customer payments accurately and timely against outstanding invoices.

Investigate and resolve unidentified or unapplied cash.

Coordinate with customers and internal teams to obtain remittance details.

Account Reconciliation

Perform customer account reconciliations and investigate discrepancies.

Identify and resolve payment, invoice, credit memo, and account-related issues.

Ensure aged receivables are reviewed and appropriately addressed.

Dispute Management

Track and resolve customer disputes in coordination with Sales, Billing, Customer Service, and other relevant teams.

Ensure disputes are properly documented and followed through to closure.

Identify recurring issues and recommend process improvements.

Shift timing US shift

📌 Order To Cash Analyst (Gurugram)
🏢 BCforward
📍 Gurugram