We are currently hiring for VKYC Officer role-Assistant Manager for Hyderabad Location. Aspirants with excellent communication skills in English, Hindi and Telugu with minimum 2 years of experience in Video Kyc/Customer Support voice role can walk-in for the interview.

2026 pass out -Engineering Fresher/PG Freshers can also apply

If interested, please walk-in to below mentioned location and please carry a copy of resume

Date-14th, 15th and 16th October 2026

Venue-Axis Phone, 5th Floor, Building No-17, Raheja Mindspace IT Park, Pocharam, Ghatkesar, Hyderabad

Contact Person- Devarapalli Chary ((phone hidden)) and Srikanth ((phone hidden))

Dress code-Formal Attire

About Axis Virtual Centre:

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.

Role & responsibilities

The Video KYC Officer is part of the liability team under AVC, Axis Bank, which handles the NTB acquisitions and liability products. They need to be proficient in the completing the Video based KYC norms to help the customer be digitally on-boarded, and should possess working knowledge of Retail Asset products, Banking operations, Investment options and Card products. The VKYC Officer uses digital skills, operational knowledge and impactful client interactions to deliver on the promise of accurate and compliant VKYC for the customer and ensuring a pleasant journey in digital on boarding process,



also exploring for any other up sell/cross-sell opportunities wherever possible.

Key Responsibilities:

- Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customers product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience
- Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards.
- Utilize effectively all applications, tools, and databases used to process transparent end to-end client support.
- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.

Qualifications:

Optimal qualification for success on the job is:

- Minimum 2 year of experience in BFSI industry, preferably in a phone/video banking/telesales setup.
- Prior experience is Banking ops/Sales preferred but not mandatory.
- Graduation is mandatory

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

- Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices.
- Robust willingness to work in a digital-banking setup
- Teamwork, verbal and written excellence, resilience and highly motivated.
- Must be flexible and understanding in a challenging and ever-changing environment
- Excellent communication skills both written and verbal

Rotational Shift and Rotational Weekly off

📌 Walk-in || Assistant Manager-VKYC (Hyderabad)
🏢 Axis Bank
📍 Hyderabad