Role & responsibilities

- Set daily priorities, assign clear owners and deadlines, and follow up with the merchandiser and other teams until work is complete.
- Own catalogue accuracy across the website and marketplaces. Review listings, prices, images and stock updates, and handle uploads or fixes when needed.
- Maintain a easy Excel or Google Sheets dashboard for daily and weekly sales, orders, returns and discounts; flag changes and recommend practical actions.
- Track orders through dispatch and delivery with production, fulfilment and courier partners. Escalate delays, stock gaps and failed deliveries early.
- Keep launches, promotions and catalogue updates on a shared calendar, with assets, approved pricing and confirmed availability ready before go-live.
- Coordinate the agency, design, production and customer-care teams on briefs, approvals and deadlines; keep handovers and follow-ups clear.




- Review recurring customer issues with customer care and the relevant team, and follow through on fixes.
- Give the Founder a concise weekly update on results, pending work, risks and decisions needed.

What you bring

- 35 years of relevant e-commerce operations experience, preferably with a fashion or D2C brand.
- Hands-on experience with product listings, catalogue quality, order workflows and an e-commerce platform such as Shopify.
- Comfortable with Excel or Google Sheets, including formulas, lookups and simple sales summaries.
- Able to coordinate a small team, set priorities and close tasks without repeated reminders.
- Strong attention to detail and clear communication. Practical ability matters more than an MBA.

📌 Walk-in || Brand Manager Ecommerce & Operations (Faridabad)
🏢 shivalik design
📍 Faridabad