Job role: Front desk associate (FDA)

Duration: Full time

Location: South India

Department: Operations

Experience: 1 year in hospitality

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

- Understanding of the company's vision, business expansion plans, operational standards, etc.
- Process all guest check-ins, check-outs, and room assignments
- Coordinate with Housekeeping to track room status and guest concerns.




- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
- Handle guest complaints.
- Interacts with customers on overall satisfaction
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Qualifications:

- Educational background: Hospitality graduate or Hospitality diploma
- 1 Year experience in the Hospitality industry
- Positive communication, interpersonal & time-management skills
- Location Flexible

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