13 Oct
|
Naukri e-Hire
|
Jaipur
13 Oct
Naukri e-Hire
Jaipur
Roles and Responsibilities :
- Provide exceptional customer support through various channels such as email, web chat, and phone calls.
- Handle customer inquiries, resolve issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate and average handling time.
Job Requirements :
- 0-5 years of experience in a similar role or industry (BPO/Call Centre).
- Robust communication skills with the ability to handle multiple conversations simultaneously.
- Proficiency in blended process, calling, chat process, chat support, customer service, customer support, email support.
📌 Customer Support Executive(International Chat) (Jaipur)
🏢 Naukri e-Hire
📍 Jaipur