Job Title: Customer Support Executive International Voice Process

Location: Manyata Tech Park, Bengaluru
Shift: UK & US Rotational Shifts
Working Days: 5 days a week (2 rotational days off)

Job Overview

We are hiring enthusiastic and customer-oriented professionals for an International Voice Process role. This position involves interacting with customers from the UK and US, addressing their queries, and delivering excellent service experiences.

Roles & Responsibilities

Handle inbound and outbound s with international customers (UK & US).Resolve customer queries efficiently while maintaining a high level of professionalism.Provide accurate product/service information and troubleshoot customer concerns.Ensure customer satisfaction through effective communication and timely resolution.Maintain proper documentation of customer interactions in internal systems.Follow company guidelines, processes,



and quality standards.Escalate unresolved or complex issues to the appropriate team.Meet performance metrics such as quality, productivity, and customer satisfaction scores.

Required Skills & Qualifications

Excellent spoken English with a neutral or international accent.Strong communication, listening, and problem-solving skills.Ability to handle challenging customer interactions calmly.Basic computer knowledge and familiarity with support tools/CRM.Willingness to work in night shifts (UK & US time zones).Prior experience in an international voice process is preferred; freshers can also apply.Minimum qualification: 12th Pass Graduate.

What We Offer

5-day working week with 2 days off. Exposure to global clients. Growth and career development opportunities. Supportive and dynamic work workplace.

📌 International Customer Support Executive (Bengaluru)
🏢 Wroots Global
📍 Bengaluru